Strafford Appliance Dover NH. Strafford Appliance is a family-owned appliance and electronics store in Dover, NH, established in 1952. The second generation of the Lazarus family now runs the business, offering home appliances, Serta bedding, and home theater products with personalized service throughout the seacoast area.
A Legacy of Trust in Dover, New Hampshire
When you walk into Strafford Appliance, you’re stepping into a store that’s been serving the Dover community since 1952. That’s over seven decades of helping families find the perfect refrigerator, getting washing machines running smoothly again, and making sure homes stay comfortable with quality appliances. In a world where big box stores seem to pop up on every corner, there’s something refreshing about a local business that’s stood the test of time.
The store is family-owned, and you can feel that difference the moment you start talking with their team. They’re not just trying to make a quick sale and move on to the next customer. Instead, they take the time to understand what you actually need, what fits your budget, and what’s going to last in your home for years to come.
Where to Find Them
Located at 90 New Rochester Road in Dover, NH 03820, Strafford Appliance sits in a convenient spot that’s easy to reach whether you’re coming from downtown Dover, Durham, or the surrounding communities. The location has plenty of parking, and you won’t feel like you’re navigating a massive warehouse just to talk to someone about a new dishwasher.
Their hours make it easy to stop by during the week, with the store open Monday through Friday from 9:00 am to 4:00 pm, and Saturday mornings from 9:00 am to 2:00 pm. They’re closed on Sundays, which means the team gets a well-deserved break and comes back refreshed to help customers during the busy work week.
If you want to give them a call before heading over, you can reach them at (603) 742-2105. Their staff is always happy to answer questions over the phone, check if they have a specific model in stock, or schedule a service appointment for your existing appliances.
The Family Behind the Business
What really sets Strafford Appliance apart is the family touch. The second generation of the Lazarus family now runs the operation, bringing fresh ideas while keeping the core values that made the business successful in the first place. George Lazarus serves as one of the key contacts for the business, and you’ll often find family members working right alongside their team on the floor.
This isn’t some corporate chain where decisions get made in a faraway office. When the Lazarus family makes a choice about which brands to carry, how to price their products, or how to handle customer service, they’re thinking about their neighbors and friends in the Dover area. They live in this community too, and their reputation matters to them on a personal level.
What You’ll Find in Their Store
Strafford Appliance offers a complete line of home appliances, which means you can outfit your entire kitchen or laundry room without having to shop around at multiple stores. Need a new refrigerator? They’ve got you covered with models ranging from basic to high-end. Looking for a matching washer and dryer set? They can show you options that fit your space and your budget.
The store specializes in both appliances and electronics, so you’re not limited to just kitchen gear. They also carry Serta bedding products and the latest home theater equipment. Whether you’re upgrading your entertainment setup or looking for a comfortable new mattress, you can find quality options all under one roof.
One of their biggest selling points is offering discount prices on top brands. You might expect to pay premium prices at a local store, but Strafford Appliance works hard to stay competitive. They know you could drive to a big box store, so they make sure their pricing gives you a reason to shop local instead.
Sales and Service Under One Roof
Strafford Appliance is a full sales and service dealer, which is a huge advantage when something goes wrong with your appliances. You’re not buying from one place and then scrambling to find someone else to fix it when it breaks down. The same people who sold you the appliance can come service it, and they already know the product inside and out.
Their repair technicians know what they’re doing. When your dishwasher starts showing error codes or your dryer stops heating properly, you want someone who can diagnose the problem quickly and fix it right the first time. The team at Strafford Appliance has years of experience working with all the major brands, so they can usually tell you what’s wrong and how much it’ll cost to fix before they even start the repair.
This combination of sales and service creates a relationship that goes beyond a single transaction. When you buy from Strafford Appliance, you’re also getting peace of mind knowing that help is just a phone call away if something goes wrong down the road.
What Customers Are Saying
The reviews for Strafford Appliance tell a story of a business that genuinely cares about its customers. The company is renowned for its exceptional customer service and knowledgeable staff, ensuring a seamless shopping experience. People consistently mention how the team takes time to explain different options, answer questions without making you feel rushed, and help you find exactly what you need.
One thing that stands out in customer feedback is the repair service. People appreciate having a local technician who shows up on time, treats their home with respect, and gets appliances working again without unnecessary delays. In a world where you might wait weeks for a service appointment from a national chain, having a responsive local option makes a real difference.
The business currently holds a 5.0 rating on Angi, which speaks volumes about their commitment to customer satisfaction. You don’t maintain perfect ratings by accident. It takes consistent effort, genuine care, and a willingness to go above and beyond for every single customer.
Of course, like any business, some customers have experienced issues with delivery and installation, citing instances of damage and inadequate handling. No company is perfect, and appliance delivery can be tricky given how heavy and delicate these products are. What matters is how a business responds when things go wrong, and Strafford Appliance has built its reputation on making things right.
Shopping Local Makes a Difference
When you choose to shop at Strafford Appliance instead of ordering online or heading to a big box store, you’re making an impact on your community. Your dollars stay local, supporting jobs right here in Dover. The Lazarus family and their team members live in the same area you do, shop at the same stores, and send their kids to local schools.
They serve customers throughout Dover, Durham, and Somersworth, building relationships that last for years. You might buy a refrigerator from them when you first move to the area, call them five years later when it needs a repair, and come back again when you’re ready to upgrade your whole kitchen. That kind of ongoing relationship just doesn’t happen with faceless online retailers.
Local businesses also tend to be more flexible and understanding when situations arise that need special attention. If you have specific delivery requirements, unusual space constraints, or questions about which appliance would work best for your particular situation, a local store can adapt and problem-solve in ways that corporate policies often don’t allow.
Accessibility and Customer Care
Strafford Appliance takes accessibility seriously, offering a disability services phone line at (603) 742-2105 where personal shoppers help customers navigate the website, conduct searches, explain specifications, and place orders at no charge. This level of personalized service shows a commitment to making sure everyone can access their products and services, regardless of physical limitations.
Their website lists over a million items with constantly changing inventory, giving you plenty of options to browse from home before visiting the store. But they understand that online shopping isn’t always easy for everyone, so they’ve built in human support to bridge that gap.
Why Strafford Appliance Stands Out
In an era dominated by online shopping and massive retail chains, Strafford Appliance proves that local businesses still have an important place in our communities. They combine competitive pricing with personal service, offering the best of both worlds. You get the selection and deals you’d expect from a larger retailer, but with the knowledge, care, and accountability that only comes from a family-owned business.
Their tagline, “Straffordable,” cleverly captures their mission to make quality appliances accessible to everyone in the Strafford County area. It’s not just about having the lowest price, though they work hard to stay competitive. It’s about providing value through reliable products, expert guidance, and service that continues long after you make your purchase.
Whether you’re furnishing your first apartment, upgrading an outdated kitchen, or dealing with an appliance that’s given up the ghost, Strafford Appliance offers a better way to shop. You’ll work with people who know their stuff, who care about getting it right, and who’ll be there when you need them down the road. In a world that often feels impersonal and transactional, that kind of relationship is worth supporting.
So next time you need a new appliance or your current one needs repair, consider giving the folks at Strafford Appliance a call. You might just discover what generations of Dover-area families already know: sometimes the best option is right in your own backyard.









